Thank you for visiting our website at www.rackheetrust.com (the ‘Platform’), owned and operated by Rackhee Trust (the ‘Owner’). All Information (defined below) voluntarily provided by You on the Platform and/or social media accounts operated by the Owner, assists the Owner in creating an energetically holistic and vibrant space. This privacy policy (the ‘Privacy Policy’) informs You about the guidelines regarding the collection, use and disclosure of Your Information when You create an account, participate in any Program(s) and/or purchase any Products from the Platform. The Owner is committed to securing Your Information and giving You (‘You’) control over Your own Information. 

The Privacy Policy shall be read and understood in conjunction with the Terms and Conditions available at Terms and Conditions (‘Terms’). Unless otherwise specified, all defined terms shall have the same meaning as provided in the Terms. The Privacy Policy may change from time to time. Any changes will be communicated to You by way of an e-mail or a notice on the Platform.

Quick Guide

What Information does the Platform collect?
How does the Platform use Your Information?
What are Your Rights over the Information?
How does the Platform protect Your Information?
Data Protection Officer 

What Information does the Platform collect?

1)    Personal Data  

(a)    While using the Platform and registering Your account, You shall be prompted to complete your ‘Profile’ and provide certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
•    E-mail address
•    First name and last name
•    Phone number
•    Address (for Product purchases, where applicable)

(b)    Your Information is processed based on the consent You expressly grant to the Owner at the time such Information is collected. In case any Additional Data (defined below) is required, You shall be contacted for Your express consent. You have the right to withdraw Your consent at any given point of time either via the Platform or by writing to the Data Protection Officer at me@rackheetrust.com. Note that Your credit/debit card details are not stored on the Platform servers. All payments are processed through third party payment gateways which have separate privacy policies. 

2)    Usage Data : To serve you better the Owner may use various technologies to collect and store data, including real-time geographic location of your computer or device, computer’s Internet Protocol address (e.g. IP address), browser type and version, time spent on specific Platform pages, the time and date of Your visit, cookies (i.e., session, preference and security cookies), unique device identifiers and other diagnostic data. This data is collected for the Owner to understand how the Platform is accessed, used and what additional features could be included to improve and customize the Platform. However, if You do not accept cookies, You may not be able to use and experience certain portions of the Platform. 

3)    Additional Data : We may collect additional information at other times, including but not limited to, when you provide feedback(s), comments, communicate with the Platform members and community, modify your content, respond to posts and articles, or communicate with the Owner. This data may also include Your Personal Data. You agree that all Personal and Additional Data is provided voluntarily by You. 
Personal Data, Usage Data and Additional Data are jointly referred to as ‘Information’. Information is collected via the Platform and/or social media accounts operated by the Owner, to give  you a great digital experience on the Platform.

How does the Platform use Your Information? 

1)    Information provided by You is used:

(a)    to record, support and facilitate Your access and use of the Platform, Programs and/or Products;
(b)    to respond to Your queries and to fulfill Your requests for information regarding the Platform;
(c)    to notify You about any new Products, Programs and content including but not limited to music, posts, articles, training courses and workshops and to send You important details regarding any changes to the Platform’s policies;
(d)    to gather analysis or valuable Information to improve the Platform, Programs and/or related services;
(e)    to monitor usage, detect, prevent and address technical issues and/or provide customer support; 
(f)    to protect the personal safety of users of the Platform or the public; and/or 
(g)    as required by law, including to the extent necessary to comply with legal obligations, resolve disputes and enforce legal policies.

2)    You may opt out of receiving any, or all, of these communications from the Platform by clicking on the ‘unsubscribe’ link in the e-mail or by sending us an e-mail at DPOrackheetrust.com.

What are Your Rights over the Information?

1)    Your rights to the Information are:

(a)    Right to access, update, manage and/or to delete the Information via the Platform. If you are unable to perform the actions on the Platform, You may contact us at DPOrackheetrust.com. 

(b)    Right of rectification of any Information which is inaccurate or incomplete.

(c)    Right of data portability wherein You shall have the right to be provided with a copy of the Information on You in a structured and machine-readable format.

(d)    Right to unsubscribe from e-mails or to request deletion of Your account at any time and to restrict the processing of Your Information for any future activities. 

2)    When You delete any Information or request for deletion of Information, internal processes are initiated to make sure that all Your Information is safely and completely removed from all Platform servers within 30 days of Your request. Your Information is stored until Your request for deletion in order to provide You with the best possible service. You may withdraw Your consent by sending an e-mail to DPOrackheetrust.com. However, You agree that certain Information is crucial for Your access and use of the Platform, Programs and/or purchase of Products and deletion of such Information may affect Your use and experience of the Platforms’ vibrant digital space and services. 

How does the Platform protect Your Information?

1)    Security is built into each segment of the Platform in order to protect Your Information. This includes multiple real-time checks and tests running to help detect and automatically block security threats from ever reaching You. In case of any detection of threat or risk that You should be aware of; the Owner shall notify You and guide You through steps to keep Your privacy protected.

2)    Your Information shall not be transferred to any partners, third parties, agents and/or any other parties, without your express consent. The Owner does not rent, trade or sell Your Information in any manner whatsoever. Your Information is protected against unauthorized access, disclosure, modifications, or destruction, including through the following measures:

(a)   Your Information is stored in servers with firewalls which require specific authentications for any access and no unauthorized person will have access to the same.

(b)    An internal review of the Information collected and stored is regularly conducted to prevent unauthorized access to the Platform and related systems.

3)    The security of Your Information is important, but please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While the Owner strives to use commercially acceptable means to protect Your Information, absolute security cannot be guaranteed. 

Data Protection Officer 

For any complaints or to communicate any privacy related grievances, You can contact the Data Protection Officer DPO@rackheetrust.com.


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